Your device must be returned to the nearest optimum mobile store. Make sure to bring a photo id, the credit/debit card used at the time of purchase, and. our stores offer a selection of cpo devices from leading brands with discounted pricing. If you are unable to visit the optimum store nearest you, we offer 24/7 online customer. contact optimum support for help with your cable, phone and internet services via phone, twitter, email or by visiting one of our store locations. returning your equipment doesn’t cancel your account. I’ve seen too many cases where there are active accounts with no equipment and people wondering why they are still. to return an apple tv visit the nearest optimum store. All other equipment returns. Follow these 4 easy steps for returning all other equipment. i returned the equipment in person at an optimum store, got a receipt, and was charged for the equipment 4 days later. I called and they said they would refund the money back. my gut says probably 30 days, but i want to make sure they aren't expecting it by the 15th or anything like that. Bring it to a store or use their free mailing. equipment may be returned to us by us mail.
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